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CIS - Co-operative Insurance: UK assurance, mortgages, pensions
The Co-operative Bank : Customer Led, Ethically Guided
smile.co.uk
Co-operative Financial Services Sustainability Report 2003
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Sustainability Report 2003
Chief Executive's overview
Reporting approach
Context
Partners
Indicators
Sustainability, governance and management
Delivering value
Social Responsibility
Ecological sustainability
Audit and commentary
Technical information

 

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Tailored ecological
products and services

Customers StaffSociety

79. Tailored ecological products and services


Targets 2003

  • Research, develop and launch two new bank ecological affinity schemes or products in 2003. Target achieved
  • Consult mortgage customers on which programmes they would most like to see their offset monies associated with. Target achieved

Targets 2004

  • Broaden the green mortgages' carbon offset programme to include micro-hydro in 2004. Jos Mister, Sustainability Adviser
  • Research, develop and launch three new sustainable affinity schemes or products in 2004. Jon Lee, Sustainable Business Development Manager

Commentary

Products and services During 2003 and early 2004, the following ecological products and services were introduced or significantly enhanced.

European Investment Bank (EIB) Energy Efficiency Loan Scheme The bank formally launched a £20 million funding scheme with the EIB in January 2003. The Scheme assists Registered Social Landlords in the financing of energy efficiency projects, via the provision of leasing or loan facilities at preferential rates. During 2003, the bank agreed facilities with Local Authorities in Aberdeen, Midlothian, Oldham and Great Yarmouth. A related transaction indicates the social and environmental benefits that accrue from such projects. In 2003, the bank provided a £1 million finance package to Aberdeen Heat and Power Limited. This financed the installation of a combined heat and power (CHP) unit and energy efficient boilers in connection with 288 high rise flats. Residents have seen their weekly fuel bills fall from as much as £18.48 per week to £7.44 per week. Furthermore, the project will lead to carbon dioxide (CO2) savings of some 22,000 tonnes per annum.

Green mortgages In 2003, CFS widened its Green Mortgage portfolio to include new discount rate and tracker products. Customers are offered a free Home Energy Rating on all house purchases, enabling them to better understand how energy efficient a property is, and how to make improvements. Additionally, every year that a customer holds a mortgage, the bank pays Climate Care to offset a fifth of each household's CO2 emissions - so helping the UK attain its target on greenhouse gas reductions of 20% by 2010. During 2003, this equated to a total offset of 17,131 tonnes of CO2. Following customer consultation in 2003, 60% of offset monies were used for reforestation in Kibale, and 40% were committed to a new project in Bangladesh, which trains local people to build energy efficient stoves. Follow this link for details of reforestation in Kibale. The introduction of these stoves, which are made from local materials, will help to reduce emissions of CO2 and pressure on local forestry resources. Additionally, as the stoves burn more efficiently, there is an improvement in indoor air quality, which it is hoped will lead to a decline in respiratory illnesses. A third project on micro-hydro electricity generation in Bulgaria was presented to mortgage customers for approval. This project will be initiated in summer 2004.

Car loans In May 2003, the bank relaunched its personal car finance loans with a new package of benefits. For each car loan taken out, the bank pays Climate Care to offset a fifth of a typical car's annual CO2 emissions for the lifetime of the loan. In 2003, this money has paid for 82 tonnes of carbon offset and supported reforestation in Kibale. The car loan welcome pack includes advice on greener motoring, including advice on buying a new car and fuel-efficient driving tips.

smile During 2003, smile entered into a partnership with the green domestic electricity supplier, ecotricity. To date, more than 500 smile customers have taken up the green electricity offer.

RSPB solar loans In June 2003, the bank launched a new low interest loan in partnership with RSPB and solarcentury. Loans were promoted to RSPB supporters for the acquisition of domestic solar hot water and solar electricity sytems.

Wildlife Trusts The bank is promoting CIS Home and Motor Insurance products to the 416,000 members of the UK's 47 regional Wildlife Trusts. Since the scheme was launched in May 2003, the bank has donated over £12,000 to appropriate regional Wildlife Trusts in relation to the scheme.

Existing products and services
Personal i Corporate v
Greenpeace Visa credit cards ii Preferential banking package for environmental
businesses vi
RSPB Visa credit cards ii Greenlease vi
Home Insurance and Motor Insurance for members
of the Wildlife Trust
Landfill Tax Credits Scheme Account vi
Five year fixed rate Green mortgage iii  
Five year capped rate Green mortgage iii
Five year tracker Green mortgage iii

New products 2003/04
Personal i Corporate v
Six month discount rate Green mortgage iii EIB Energy Efficiency Loan Scheme
Two year discount rate Green mortgage iii  
Three year discount rate Green mortgage iii
RSPB Solar Loan iv

i www.co-operativebank.co.uk/personal
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ii www.co-operativebank.co.uk/personal/visa_affinity.html
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iii www.co-operativebank.co.uk/personal/mortgages_environment.html
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iv www.goingsolar.co.uk
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v www.co-operativebank.co.uk/business
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vi www.co-operativebank.co.uk/business/ecology.html
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Continue to: Reduce, reuse, repair and recycle

Assurance on the data and commentary detailed within this Report is provided by justassurance, in accordance with the AA1000 Assurance Standard. Follow this link for the auditors' assurance statement