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Co-operative Financial Services Sustainability Report 2003

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Sustainability Report 2003

Chief Executive's overview

Reporting approach

Major developments

CFS and sustainable development

Co-operative movement

Indicators: In detail

Sustainability, governance and management

Delivering value

Financial performance

Personal customers

Corporate and business customers

Co-operative movement

Social Responsibility

Ecological sustainability

Persistent bioaccumulative chemicals

Tailored ecological products and services

Reduce, reuse, repair and recycle

Paper and printing

Conversion factors

Audit and commentary

Auditors' assurance statement: justassurance

Assurance Approach

Campaign analysis: Safer Chemicals

Assessment of delivering value: Tomorrow's Company

Assessment of social responsibility: Business in the Community

Assessment of ecological sustainability: The Natural Step

Technical information

Conversion factors

Resources

The diagram shows the resources for ethics and sustainability within CFS as follows: Mervyn Pedelty Chief Executive, Simon Williams Director of Corporate Affairs, Gwyneth Brock Head of Political and Public Affairs responsibilities include 'Customers who care', Chris Smith Head of Community and Co-operative Affairs responsibilities include Co-operative and Community Affairs and Paul Monaghan Head of Sustainable Development responsibilities include Sustainable Reporting and Diversity - Jayne Beer, Bank Ethical Policy and CIS Customer Mandate - Barry Clavin, Ecology - Sarah Hunt and Sustainable Business Development - Jon Lee

Assurance on the data and commentary detailed within this Report is provided by justassurance, in accordance with the AA1000 Assurance Standard. Follow this link for the auditors' assurance statement